Privacy
Privacy and support chat
We use a self-hosted Chatwoot service to provide customer support. This page explains the limited information used when you open or continue a chat.
Last updated: August 18, 2026
Chat content
Messages and files you choose to send are stored so our support team can read, reply to, and follow up on your request. Do not send passwords or payment credentials.
Email address
Chat may ask for your email after the conversation starts. If you are signed in, we share your account email only after it has been verified.
Customer identifier
Signed-in customers are linked using a stable internal customer identifier and a server-generated signature. The chat service does not receive your Huafu password.
Page context
We attach the sales market, storefront language, and current page path without query parameters or URL fragments so support can understand where you need help.
Necessary local storage
The chat widget uses necessary browser storage to keep the conversation available as you move between pages and to maintain the chat session on this device.
Your choices
You can browse without opening chat. Signing out resets the chat identity on this device. You may ask our support team to review or delete applicable chat data.
For privacy questions or requests, contact Huafu through the website contact page.